At Konatex, we want to ensure you are completely satisfied with your purchase. If for any reason you need to return an item, we are here to help.

How to Initiate a Return:

To start the return process, please contact us via email with your order details and reason for return. Our customer service team will guide you through the next steps.

Email: konatexkonatex@gmail.com

What to Include in Your Email:

• Your order number
• The item(s) you wish to return
• Reason for the return
• Any photos if the item is damaged or defective

Return Conditions:

To be eligible for a return, items must be:

• Unused and in the same condition as when you received them
• In their original packaging
• Returned within 30 days of delivery

Refunds:

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will be applied to your original method of payment within a certain number of days.

Contact Us:

If you have any questions about our returns policy or need assistance, please don't hesitate to reach out:

Phone: +389 76 266 956 or (+1) 567 430 - 2952
Email: konatexkonatex@gmail.com
Address: str.Jadranska Magistrala no.14, Skopje, 100 North Macedonia